Q. What size of hole should I drill on the top of my tank?
The hole must be drilled using a 32mm hole-saw.
Q. What type of tank can I install my Watchman Anywhere device on?
Steel, plastic, single skin, bunded. Suitable for use in tanks for the storage of diesel fuel, kerosene and gas oil types A2, C1, C2 and D as defined by BS 2869 also biodiesl grades up to B5 produced in accordance with EN14214. Check with the manufacturer and / or supplier before using with any other fluids. Ensure that all local guidelines are adhered to before fitting the unit to any tank.
Q. How long do I hold the magnet on the hotspot?
Hold the magnet on the hotspot for approximately 2 seconds, after a 10 seconds pause there will be a series of short beeps, spaced approximately 1 second apart.
Q. My fluid level has decreased within my tank, but my Watchman Anywhere levels are stuck on the same reading?
Ensure that the Watchman Anywhere is not positioned above or within 15cm of clearance area of the window or the edge of the tank.
Q. On which type of devices can I view my Watchman Anywhere levels?
Your levels can be viewed on the following devices; desk top computer, i-Phone, i-Pad, tablet and android smart phone.
Q. When measuring the height of the tank, do I need to include the base?
Yes, measure the height from the bottom of the tank to the top of Watchman Anywhere base.
Q. I have a bunded tank do I install my Watchman Anywhere on the inner or outer tank?
The Watchman Anywhere must be installed to the inner tank making sure the ultrasonic beam path is clear from any obstructions.
Q. I already have Watchmansonic /Watchmanalarm; do I need to drill a new hole in my tank?
No, the Watchman Anywhere will fit into the same hole, remember to remove all of the original parts and use the new base, gasket, screws etc.
Q. My battery level indicator has alerted me that my Watchman Anywhere battery level is low?
You can purchase a battery/gasket replacement kit from our website; www.kepartshop.com
Q. Can I activate the Watchman Anywhere before screwing it in to the base?
No, the Watchman Anywhere must be securely screwed in to the base, making sure the threads have not been crossed.
Q. What is the warranty period?
Our product comes with 12 months warranty from date of purchase.
Q. Can I buy extended warranty?
No, the Watchman Anywhere comes with a 12 months warranty and we do not provide extended warranty.
Q. How will I know when my FREE 12 month’s subscription has finished?
You will be sent e-mail reminders at 60, 30, 15, 7 and 1 day before your subscription has ended. These will detail how to renew your subscription. All communication of your levels will stop as soon as the subscription runs out.
Q. How much is the Subscription?
The subscription is £25 and is required to be paid annually
Q. What happens if I do not renew my subscription?
All communication of your levels will stop as soon as the subscription runs out. If the payment is not received, you will receive reminder emails after 7, 15, 30 and 60 days of your subscription ending. After 60 days the unit will be completely inoperable and will be unable to be reactivated.